Tag Archives: australian consumers

Report: How Australian consumers and businesses use social media

Social media is joining more and more Australian business’s marketing plans, a new report reveals. To date large companies have seen the benefits of engaging in social media, like Facebook, Twitter, YouTube and LinkedIn, to develop a more direct and open relationship with their audience. Meanwhile, 14% of small business and 25% of medium businesses currently use social media, and according to figures an uptake in these markets is expected over the next year. This anticipated rise in social media for business use is indicative of business owners and marketers recognsing the benefits of social media and the significant amount of time consumers now spend online (about 5 hours a week on Facebook).

Facebook trumps other social networking sites:

The Sensis report, which explores how Australian consumers and businesses use social media, also revealed that Facebook is the number 1 choice for consumers and businesses. Facebook captures 97% of social networking users and 60% of all internet users.

What consumers want:

This report is a helpful tool for marketers to gain an insight into the consumer’s behaviour within the social sphere. Not surprisingly, when asked what consumers wanted from businesses and brands they followed, discounts was the most commonly sought after item. Giveaways, invitations to events and general product information were also sought by a sizeabe proportion of followers.

Below are some key takeaways from the report:

To access the report in full, click here.

Yours in social media for business,

Julia